A. Cancellation Policy / Return and Refund Policy

Right of return / reasons for return:

You have the right within 30 days without giving reasons cancel this contract and return the product. (Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

In order to use your right of withdrawal or to initiate a return, it is necessary to contact us, BS Marketing Solution GmbH with its registered office at Pranzing 27A, 4861 Aurach am Hongar, Austria (telephone: +43 720 115547), via our Contact form) by a clear message (e.g. via letter by post or via our Email contact form) to inform you of your decision to withdraw from this contract. Although you are not obliged to do so, you can use the attached model cancellation form for this purpose.

Alternatively, the better option is to send the return directly via your Spargutaccount, which also makes the revocation effective!

How do I register a return in my account?

  1. Select the relevant order in your account.
  2. Click on the “Register return” button.
  3. Choose one of the return options offered.
  4. Wrap the package. (In the event of a defect or incorrect delivery, enclose a complaint form.) Stick on the return label and take the package to a parcel shop. There are costs for the return: €5 from Austria, €10 from Germany and €12 from all other countries. These costs do not apply if you choose an exchange or shop credit as a refund!
  5. Once we receive the goods, they will be checked and we will refund the total amount within 14 days.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this Agreement, we have to repay all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer) immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us.

For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

Refund process:

The refund to the original payment method will be made after the goods have been received at our returns center or after we have received proof (posting receipt of the return, picture of the return package) that the goods have been sent back to us. carried out automatically within 14 days.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.

What condition are the products allowed to be in?

  • New (This includes unopened products in their original packaging and products that have never been used.

We cannot accept the following products for return:

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiry date would be exceeded quickly.

The right of withdrawal expires prematurely in contracts for the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

The right of withdrawal expires prematurely for contracts for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery.

The right of withdrawal expires prematurely in the case of contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Please note that we also cannot accept the return of the following:

goods that are incomplete, damaged, scratched or show signs of use;
Goods without original packaging, missing security films and / or label(s);
Goods with wrinkled, cut, written packaging or labels stuck on;
underwear (exception: sports bra) or swimwear;
Goods for personal use, hygiene articles or other items the use of which requires direct contact with the skin, particularly but not exclusively goods which are sealed and the seal of which has been broken.

How much do customers pay for return shipping?

  • In the case of defective products: No costs
  • If you have buyer's remorse: €5 from Austria, €10 from Germany, €12 from all other countries

In the event of a defective or incorrectly delivered product, we will cover all return shipping costs incurred. 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Affiliated / funded businesses

If you finance this contract through a loan and later revoke it, you are no longer bound by the loan agreement, provided that both contracts form an economic unit. This is especially to be assumed if we are your lender or if your lender uses it to finance our participation. If the loan has already been received by us when the revocation comes into effect or upon the return of the goods, your lender enters into our rights and obligations under the contract financed in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the present contract deals with the acquisition of financial instruments (eg securities, foreign exchange or derivatives). If you want to avoid a contractual commitment as much as possible, you make use of your right of withdrawal and also revoke the loan agreement, if you also have a right of withdrawal.

General information

1) Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and all packaging components back to us. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you want to revoke the contract, please fill out this form and send it back.

An

BS Marketing Solutions GmbH
Pranzing, 27A
4861 Aurach am Hongar
Austria
E-mail: via contact form

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

_______________________________________________________

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Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of consumer (s)

________________________________________________________
Address of the consumer (s)

________________________________________________________
Signature of the consumer (s) (only in the case of a communication on paper)

_________________________
Date

(*) Delete as appropriate